Returns & Refunds

This is a placeholder. A payment gateway will read this page during merchant review, so it has to state the store’s actual policy.

Return window

How many days from delivery, and the condition items must be in.

What cannot be returned

Sale items, underwear, swimwear, pierced jewellery, made-to-order pieces — whichever apply.

How to start a return

The email address or form to use, and who pays return shipping.

Refunds

How long a refund takes to reach the original payment method once the return arrives.